Refund policy

60-day money-back guarantee. You can request a refund within 60 days of receiving your order. To start, email support@satintheory.shop with your order number. We will reply with return instructions before you send anything back.

1-year warranty. If your Cervo One stops working because of a manufacturing defect within one year of delivery, email support@satintheory.shop with your order number and a short description or video of the issue, and we will send you a replacement at no cost. The warranty does not cover damage from accidents, misuse or water, or normal wear of the contact pads.

Damaged, faulty or incorrect items. If your item arrives damaged, faulty or incorrect, contact us with your order number and a description of the issue so we can help.